Aussie Crates - FAQ

• How can I remit payment for my box?

• Aussie Crates WA accept Mastercard,Visa, EFTPOS, Cash or Cheque. There is 2% surcharge on credit card payment.

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• Can anyone become an Aussie Crates WA customer?

• YES. You can contact us via email or telephone and we will send you the relevant form for completion. Work cannot commence on any project until a quote acceptance has been received and a customer purchase order number has been attached to the job.

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• Do you have a set price list?

• NO. All products are custom-designed and built, so prices are quoted based upon the specifications of the individual job.

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• What linings can be provided to protect my product?

• The following linings can be used inside your box:
  
  
  • Plastic Lining (basic protection against dust and moisture)
  • Bubble wrap lining (protecting fragile products against scratches and shock)
  • Tar Paper lining (waterproofing protection)
  • Foam lining – Soft and Hard (for protection against shock)
  • Plywood lining – (a lighter alternative to a fully enclosed pine crate)
  • Heat shrink-wrapping of the goods or the entire crate.

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• Can boxes be made to be reusable?

• YES. If required, we can create crates using hinges, hasp and staples to make them lockable and reusable. Also another cheaper alternative is for us to tek screw the lid so that it can be refitted as many times as you need to.

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• Do Aussie Crates WA make boxes that are ISPM 15, H3 and H4 compliant?

• YES. Aussie Crates WA is fully ISPM-15 Certified and meets IATA requirements. All products comply with ISPM 15 standards. We also offer H3 and H4 timber treatments. This enables us to meet all the compliance regulations of importing countries, as well as meet AQIS specifications. Also for export purposes, the box will be stamped.

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• Do you make plastic or foam crates?

• NO. Aussie Crates WA make boxes from pine, plywood or MDF. Hardwood items will be considered upon request.

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• What type of box will suit what I want to send?

• Many factors influence the type of box you might need. Some things to consider are: whether the product is delicate and will need protection from the elements, how it will be freighted (road, air or sea), if it is travelling locally or internationally, how much the item weighs, how big it is and whether bracing or a type of scallop glut is required. If you want to use plastic wrapping, it is also important to consider whether your goods may be affected by contamination from the plastic wrap. Please contact our friendly sales staff with your exact needs and we will be happy to suggest a box to suit.

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• Do you make standard pallets?

• Yes we do, but we also custom make to your size requirement.

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• How much weight will a standard crate hold?

• Although crates can be designed to carry almost any weight, the standard configuration we use is designed to carry up to 500kg. Generally it is helpful for us to know the weight of the product as we can design a base to carry upwards of 20 tonnes.

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• How long will it take to get my box?

• Generally we can provide your box to you within 2-3 working days. However for complicated jobs and during exceptionally busy periods it may take over 3 working days to complete your order. Every effort is made to meet unforseen urgent deadlines.

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• What are your standard sizes?

• As Aussie Crates WA custom make all their boxes, our standard sizes are whatever size you require! We keep records of all orders, so repeat orders are fast and efficient. We can also allocate a personal product code to your order for ease of ongoing orders.

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• Does Aussie Crates WA deliver?

• YES. Aussie Crates WA will deliver free of charge to anywhere in the metropolitan area (for any order that exceeds $500 exc GST). For orders that are less than $500 exc GST we charge between $35 and $60 depending upon the distance. Please phone us for more details.

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• Will you arrange freight of our product?

• NO. We are not freight forwarders. We can pack your product and delivery your box directly to the freight forwarding company you have arranged.

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• What are your trading hours?

• There is someone available in our office to take your order or provide you with a quote from 8am until 4.30pm Monday to Friday.

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• Do boxes come with a lid?

• YES. All crates and cases ordered will come with a lid. If you do not require a lid then we can provide a proposal on a box without a lid.

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• Do you come out to measure?

• YES. Although most things that need packing can be quoted over the phone, a representative from Aussie Crates WA will be happy to come out and measure up for any more complicated jobs. If you measure the item to be packed yourself, where possible, please provide us with the size you want the inside of the box to be (L x W x H) in millimetres and we ask that you to allow an extra 50mm to all dimensions. With these details in hand we can provide you with an estimate over the phone!

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• Do you pack our product for us?

• YES. We offer a packing service, either on your site or at our premises. There is an hourly charge for any packing job (but higher if required to pack after hours) and will include the cost of any packing materials used (foam lining, bubble wrap etc.).

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• Will the box or pallet be provided with forklift gluts?

• YES. All boxes and pallets made by Aussie Crates WA come with forklift gluts so you will not need to request them. However if you do not require them we can create boxes without forklift gluts. If a box is very small or not taking a great deal of weight it may only need finger gluts.

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