timber
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Frequently Asked Questions

Do you have questions about our business, our products, and our services? Find quick answers by browsing through the Aussie Crates FAQs. If you did not find the answer here, feel free to contact us.

Aussie Crates FAQs

How can I remit payment for my timber crate or box?

Aussie Crates accept MasterCard, Visa, EFTPOS, Cash or Cheque. There is a 2% surcharge on credit card payments.

Can anyone become an Aussie Crates WA customer?

Yes. You can contact us via email or telephone and we will send you the relevant form for completion. Work cannot commence on any project until a quote acceptance has been received and a customer purchase order number has been attached to the job.

Do you have a set price list?

All our timber products are custom-designed and built, so prices are quoted based upon the specifications of the individual job.

What linings can be provided to protect my product?

The following linings can be used inside your box:

  • Plastic lining (basic protection against dust and moisture)
  • Tar paper lining (waterproofing protection)
  • Foam lining – Soft and Hard (for protection against shock)
  • Plywood lining – (a lighter alternative to a fully enclosed pine crate)
  • Bubble wrap lining (protecting fragile products against scratches and shock)
  • Heat-shrink wrapping - of the goods or the entire crate for protection against the elements

Can wooden boxes and crates be made to be re-usable?

Yes. If required, we can manufacture timber crates using hinges, hasp and staples to make them lockable and re-usable. Another cheaper alternative is for us to tek-screw the lid so that it can be refitted as many times as you need to.

Do Aussie Crates make timber boxes that are AS1604 standard, ISPM-15, H3 and H4 compliant?

Yes. Aussie Crates is certified under the Australian Wood Packaging Certification Scheme (AWPCS), is ISPM-15 compliant and meets IATA requirements. All products comply with the Australian Standard AS1604 regulations. We offer H3 and H4 treated timber, as required by the Gorgon Project on Barrow Island. We meet all the compliance regulations of importing countries, as well as AQIS specifications. Also for export purposes, the box will be stamped.

Do you make plastic or foam crates?

Aussie Crates make boxes and crates from pine, plywood, MDF, hardwood and steel frames. Plastic pallets can be made available on request.

What type of timber packaging do I need?

Many factors influence the type of box you might need. Some things to consider are:

  • Is the product delicate and does it need protection from the elements?
  • How it will be freighted - by road, rail, air or sea?
  • Is it travelling locally or internationally?
  • How much does the item weigh?
  • How big is it and is bracing or a type of scallop glut required?
  • Please contact our friendly sales staff with your exact needs and we will be happy to suggest the most appropriate timber packaging.

Do you make standard wooden pallets?

Yes we do, but we also custom make to your size requirement

How much weight will a standard wooden crate hold?

Although crates can be designed to carry almost any weight, the standard configuration we use is designed to carry up to 600kg, evenly spread. Generally it is helpful for us to know the weight of the product so we can design a base to carry upwards of 20 tonnes.

How long will it take to get my timber crate or case?

Generally we can complete your wooden case or crate within 2-3 working days. However for complicated jobs and during exceptionally busy periods it may take over 3 working days. Every effort is made to meet unforseen urgent deadlines.

What are your standard sizes?

Because Aussie Crates custom-make all their timber boxes, our standard sizes are whatever size you require! We keep records of all orders, so repeat orders are fast and efficient. We can also allocate a personal product code to your order for ease of ongoing orders.

Does Aussie Crates deliver?

Yes. Aussie Crates will deliver free of charge to anywhere in the Perth metropolitan area (for any order that exceeds $500 exc. GST). Please phone us for more details.

Will you arrange freight of our product?

We are not freight forwarders, so we can pack your product and deliver it directly to the freight forwarding company you have arranged.

What are your trading hours?

There is someone available in our office to take your order or provide you with a quote from 8.30am-4.30pm Monday to Friday. Pick-ups and deliveries can be arranged from the factory from 6.00am–4.00pm.

Do timber boxes come with a lid?

Yes. All timber crates and cases ordered will come with a lid. If you do not require one then we can provide a proposal on a box without a lid.

Do you come out to measure?

Yes. Although most things that need packing can be quoted over the phone, a representative from Aussie Crates will be happy to come out and provide a free measure for any more complicated jobs. If you measure the item to be packed yourself, where possible, please provide us with the size you want the inside of the box to be (L x W x H) in millimetres and we ask that you to allow an extra 50mm to all dimensions. With these details in hand we can provide you with an estimate over the phone.

Do you pack our product for us?

Yes. We offer a packing service, either on your site or at our premises. There is an hourly charge for any packing job (but higher if required to pack after hours) and will include the cost of any packing materials used (foam lining, bubble wrap etc.).

Will the timber box or pallet be provided with forklift gluts?

Yes. All timber boxes and pallets made by Aussie Crates come with forklift gluts so you will not need to request them. However please let us know if they are not required. If a box is very small or not carrying a great deal of weight it may only need finger gluts.

Does Aussie Crates have other offices in Australia?

Aussie Crates is based in Perth, Western Australia, and has an affiliation to a timber packaging company in Melbourne, Victoria.

Do you recycle your timber?

Yes, we recycle our surplus timber into bags of firewood and sawdust which are available for sale. Community projects also make use of our timber offcuts by recycling them into wooden toys, games and equipment.